Devbhoomi Roadways respects your privacy and is committed to protecting the personal information you share with us while visiting our website, making a travel enquiry, booking a bus ticket or communicating with our team.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared and what choices are available to you.
Google requires websites using Google Analytics to disclose how Analytics collects and processes information. Websites using advertising services may also need to explain the use of cookies by Google and other third-party vendors. (Google Support)
By accessing or using www.devbhoomiroadways.com, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide while:
This information may include:
Please provide only the information necessary for your enquiry or booking.
When you visit our website, certain technical information may be collected automatically through server logs, cookies, analytics tools and similar technologies. This information may include:
This information is generally used to maintain security, analyse website performance and improve the visitor experience.
Devbhoomi Roadways may use collected information to:
We intend to use personal information only for legitimate operational, contractual, safety, administrative and legal purposes.
Information submitted for a journey may be used to create, verify and manage your booking.
Passengers are responsible for ensuring that the information provided during booking is correct. Incorrect names, mobile numbers, travel dates, boarding points or other details may affect our ability to provide the requested service.
Where a booking is made for another passenger, the person making the booking should have permission to provide that passenger’s information.
Online payments may be processed through independent banks, Unified Payments Interface providers, payment gateways or other payment-service providers.
Devbhoomi Roadways may receive limited payment-related information, such as:
We may not directly receive or store complete card numbers, card verification values, banking passwords or Unified Payments Interface personal identification numbers when payments are processed by an independent payment provider.
Payment providers process information according to their own terms, privacy policies and security standards. Passengers should review the relevant provider’s policies before completing a transaction.
Cookies are small files placed on a visitor’s device to support website functionality, security, preferences, analytics and advertising. Our website may use:
These cookies may be required for core website functions, security, booking forms, session management and fraud prevention.
These cookies may remember language, location or other website preferences.
These cookies may help us understand how visitors reach and use our website, which pages are viewed and whether technical improvements are required.
Where advertising or remarketing tools are enabled, cookies may be used to measure campaign performance, limit repeated advertisements and display more relevant advertisements.
Visitors may manage or delete cookies through their browser settings. Disabling some cookies may affect website functionality.
We may use Google Analytics to understand website usage and improve our services.
Google Analytics may process information such as:
Google states that customers using Analytics must inform users about information being stored and, where required, provide an opportunity to grant or deny consent. Google also prohibits customers from sending personally identifiable information to Google Analytics. (Google Support)
We will not intentionally send passenger names, phone numbers, email addresses or payment details to Google Analytics.
We may use Google Ads or other advertising platforms to promote Devbhoomi Roadways.
Where such services are enabled:
Google’s advertising guidance requires appropriate disclosure where third-party vendors use cookies or device identifiers for advertising based on previous website visits. (Google Support)
Where legally required, advertising cookies will be used only after appropriate consent has been obtained.
Where required by applicable law, our website may display a cookie-consent banner allowing visitors to accept, reject or manage non-essential cookies.
Google Consent Mode may be used to communicate a visitor’s cookie and advertising consent choices to Google tags. Consent Mode works with a website’s consent banner and does not itself provide the banner. (Google Support)
Visitors from the European Economic Area, United Kingdom or Switzerland may be asked to provide consent for cookies, personalised advertising and certain uses of personal data where required. Google’s EU User Consent Policy requires relevant disclosures and consent for covered uses. (Google Support)
When you contact us through WhatsApp, telephone or email, your communication may also be processed by the relevant communication service provider.
We may retain communication records for:
Promotional WhatsApp, SMS or email messages will be sent only where legally permitted or where consent has been obtained. You may request that promotional communication be stopped.
Operational messages relating to an active booking may still be sent where necessary to provide the requested service.
We do not sell or rent personal information to advertisers.
We may share information with trusted parties only where reasonably necessary, including:
Service providers may receive only the information reasonably required to perform their assigned services and may be subject to contractual, legal or confidentiality obligations.
We may disclose personal information where reasonably necessary to:
We use reasonable administrative, technical and organisational measures intended to protect personal information against:
However, no website, mobile network, email system, payment system or internet transmission can be guaranteed to be completely secure.
Passengers should not send banking passwords, one-time passwords, card personal identification numbers or Unified Payments Interface personal identification numbers to Devbhoomi Roadways through a contact form, email, WhatsApp or telephone call.
We retain personal information only for as long as reasonably required for:
Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer reasonably required, we may delete, anonymise or securely archive it according to applicable requirements.
Subject to applicable law, you may request to:
Some information may need to be retained where required for an active booking, legal obligation, financial record, fraud prevention or dispute resolution.
To exercise a privacy request, contact us using the details provided below. We may need to verify your identity before processing the request.
Our website and passenger transportation services are not intended to collect personal information directly from children without involvement from a parent, guardian or responsible adult.
Where a minor travels with us, booking information should normally be submitted by a parent, guardian or authorised adult.
A parent or guardian who believes that a child has submitted personal information without appropriate permission may contact us to request review or deletion, subject to applicable legal and operational requirements.
Our website may contain links to third-party websites, maps, social-media platforms, payment providers, accommodation providers or tourism services.
Devbhoomi Roadways does not control the privacy, security or content practices of independent third parties. A visitor leaving our website should review the privacy policy and terms of the third-party service before submitting information.
The presence of a link does not necessarily imply that Devbhoomi Roadways endorses or accepts responsibility for that third party.
We may maintain profiles on platforms such as Facebook, Instagram, YouTube or other social networks.
Information shared publicly through comments, reviews, posts or messages may be processed according to the privacy practices of the relevant platform.
Please avoid publishing ticket numbers, payment information, identity documents, mobile numbers or other sensitive details in public comments.
Our services are primarily intended for passengers travelling within India. However, our website may be accessible internationally.
Where information is processed or transferred across borders through hosting, analytics, advertising, communication or payment providers, appropriate safeguards may apply according to the provider’s arrangements and applicable law.
Devbhoomi Roadways may update this Privacy Policy to reflect:
The revised policy will be published on this page with an updated effective date. Visitors are encouraged to review this page periodically.
For privacy questions, corrections, complaints or requests concerning personal information, contact:
Please include “Privacy Request” in the subject line of your email and provide sufficient information to help us identify and respond to your request.
